Return & Refund Policy

At Tapkx, every keyboard is custom-assembled and undergoes strict QC. Please review our policy carefully.

1. 14-Day Return Policy (Strictly Unopened Only)

We accept returns for "Change of Mind" within 14 days of delivery ONLY if the item is in its original, unopened packaging with factory seals intact.

Due to the custom nature of our products, we DO NOT accept returns for opened or used keyboards. Once the packaging seal is broken, the sale is considered final and non-refundable (unless a manufacturing defect is found).

*Please choose carefully. We do not offer "trial" or "satisfaction" returns for opened items.

2. Restocking Fee & Costs

• Restocking Fee: If you choose to return a non-defective, unopened item, a 20% restocking fee will be deducted from your refund to cover handling and transaction costs.
• Return Shipping: The customer is responsible for all return shipping costs. Original shipping fees are non-refundable.

3. 14-Day Quality Guarantee (Defective Items)

If your keyboard arrives with any manufacturing defects, functional issues, or shipping damage, please notify us within 14 days of delivery. For valid quality claims, we will arrange a free replacement or full refund and cover the shipping costs.

How to Initiate a Quality Claim:

• Provide Evidence: Email contact@tapkx.com with your order number and clear photos/videos showing the defect.
• Assessment: We will inspect the evidence to confirm the defect. Subjective dissatisfaction (e.g., "I don't like the switch sound") is NOT covered under the Quality Guarantee.

4. Shipping Delays & Lost Packages

Delivery times are estimates. While we are not responsible for minor delays, we guarantee delivery.

Item Not Received: If a package is confirmed lost by the courier or is not delivered within 60 days of shipment, we will issue a full refund or resend the order free of charge.

5. Limited Warranty (1 Year)

All Tapkx keyboards include a 1-Year Limited Hardware Warranty covering manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, or modifications.

6. Refunds Processing

Refunds are processed to the original payment method within 5–7 business days after we receive and inspect the return to confirm it is unopened or defective.

For questions, contact us at:
📩 Email: contact@tapkx.com