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Every order requires 1–2 days of preparation, including quality checks, protective packaging, and secure sealing. We only ship keyboards after they pass final inspection to ensure they arrive in perfect condition.
You will receive a brand-new, fully inspected keyboard with fast delivery, complete tracking visibility, and full protection from the moment it leaves our warehouse until it reaches your doorstep.
For "Change of Mind" returns, we ONLY accept items in factory-sealed, unopened packaging within 14 days.
Please Note:
• Opened items are considered Final Sale and are non-refundable.
• A 20% restocking fee applies to all non-defective returns.
• Return shipping costs are the customer's responsibility.
If your keyboard arrives with any defects, functional issues, shipping damage, or incorrect items, please contact us within 14 days of delivery. Our support team will verify the issue and arrange a free replacement or full refund immediately.
Delivery times may occasionally be affected by holidays, customs processing, or high-volume periods. While minor delays are outside our control, we guarantee your delivery. If your order is confirmed lost or is not delivered within 60 days, we will issue a full refund or resend the order for free.
We want every customer to feel confident when choosing Tapkx. From careful hand-inspection before shipping to attentive after-sales service, we stand behind the quality of every keyboard. If any issue arises, we’ll make sure it’s resolved quickly, fairly, and respectfully.
1-Year Warranty Coverage
Your Tapkx keyboard is protected by a 1-Year Limited Warranty, covering any manufacturing defects or functional issues that occur during normal use. We stand behind the quality of every KX68 keyboard — this warranty is designed to give you peace of mind long after your purchase.
What Is Covered:
What Is Not Covered:
14-Day Defect Guarantee
If you discover a manufacturing defect within the first 14 days of receiving your keyboard, we will replace the product free of charge and cover all shipping costs. After 14 days, the keyboard remains fully covered by the 1-Year warranty, but shipping fees will be the customer's responsibility.
14-Day Free Return or Exchange for Functional Issues
If your keyboard experiences functional problems during the first 14 days of use, you are eligible for a free return or free exchange. Beyond 14 days, free returns are not available, but exchanges remain supported throughout the warranty period.
Warranty Claims
For warranty assistance, please contact us at contact@tapkx.com with a brief description of the issue and clear photos or videos. Our team will guide you through the process and ensure your keyboard is restored or replaced promptly.
Shipping for Warranty Replacements
For approved warranty claims beyond the initial 14-day period, the cost of shipping replacement units will be the customer’s responsibility. We work hard to keep shipping costs low and will always provide the most economical option available.
Why This Warranty Benefits You
Tapkx keyboards are engineered for long-term reliability, and the 1-Year warranty is our way of proving it. Most mechanical keyboard brands offer only 30–90 days of protection — our extended coverage ensures you can enjoy the typing experience worry-free, knowing that your investment is protected for a full year. We want every customer to feel supported, even months after purchase.
Brand: Tapkx
Model: KX68
Type: Mechanical Keyboard
Layout: 68-Key (68% Layout)
Connection: Wired / 2.4G USB Wireless / Bluetooth
Compatibility: Windows / Mac / iPad (via Bluetooth)
Suitable for: Typing / Gaming / Office / Outdoor Use
Length: 12.8 in (325 mm)
Width: 4.2 in (107 mm)
Ergonomic Height Design:
• Bottom to outer shell top: 0.73 in (18.5 mm)
• Bottom to keycap surface: 1.06 in (27 mm)
Weight: Approx. 2.0 lbs (0.9 kg)
Housing Material: ABS Material
Keycaps: PBT with Dye-Sublimation Printing
Switches: Tapkx Custom 37g Ice Linear Switches
Internal Filling: Poron Sandwich Pad + Premium Silicone Base Cotton
Backplate: Water-Ripple Refractive Light Guide Panel
RGB Lighting: Hotkey Quick Control / Driver Customization – 18 Light Effects, 10M+ Color Combinations, RGB Music Rhythm Mode
1 Year Limited Hardware Warranty
• Tapkx KX68 Mechanical Keyboard
• 2.4G Wireless USB Receiver
• USB-C Cable
• Keycap & Switch 2-in-1 Puller
• Cleaning Brush
• User Manual
• 2 Additional Replaceable Switches
Q1. Will the open-frame design get damaged if water is spilled?
Light spills on the top surface can be wiped off like any standard keyboard. If liquid seeps inside, simply remove the keycaps and switches using the included puller and dry the area. The PCB is protected by a water-ripple reflector plate and a 1cm silicone base layer, so liquid from the sides or bottom will not directly reach the electronics. For heavy spills, disconnect power, turn off Bluetooth, and allow 24 hours of ventilation before reuse.
Q2. How durable is the KX68? What is its expected lifespan?
The KX68 is built for 5–10 years of daily use, suitable for gaming, programming, and high-volume office typing. Each Tapkx custom transparent switch is rated for 80–100 million actuations. As a premium custom keyboard, it is engineered for long-term reliability and consistent sound and feel.
Q3. Is the structure strong enough? What if it drops accidentally?
The KX68 open-frame chassis has undergone multiple structural strength tests and will not bend or crack under normal use. Four embedded anti-slip silicone feet keep the keyboard stable on the desk. However, due to the hollow design, extreme impacts or drops from height may still cause damage—similar to any electronic device. We recommend handling the keyboard with care to avoid accidental drops.
Q4. Will the hollow design cause echo, hollowness, or poor typing feel?
The KX68 uses a gasket-like internal structure where the plate, PCB, and dampening layers are suspended with soft silicone pads. This results in a soft, responsive, and refined typing feel. Each unit is also hand-tuned with calibrated stabilizers for consistent sound. Supported by the 1cm silicone base, the keyboard produces clean, balanced acoustics that remain stable over years of use.
Q5. Will dust easily accumulate in the open-frame gaps?
Open-frame keyboards naturally collect slightly more surface dust, but cleaning is simple. We include a fine-bristle cleaning brush that easily reaches between the frame gaps. The internal components are tightly sealed, so dust will not affect the PCB. Most dust settles on the exterior surface and can be removed quickly without difficulty.
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